Terms & Conditions

  1. Definitions
    • ‘Buyer’ means the individual or organisation who buys or agrees to buy the Goods from the seller.
    • ‘Contract’ means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions
    • ‘Goods’ means the articles that the buyer agrees to buy from the seller
    • ‘Seller’ means the individual selling the item
    • ‘Terms and Conditions’ means the terms and conditions of sale set out in this document
  1. Conditions
    • Nothing in these Terms and Conditions shall affect the Buyers statutory rights as a consumer.
    • These Terms and Conditions shall apply to all contracts for the sale of Goods by the seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
    • Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.

  2. Ordering
    • Orders for non -stock items require a deposit of 25%. Cancellations of orders by the Buyer will result in the loss of the deposit to cover any expenses incurred by the Seller.
    • Any products that are specifically tailored to the individual and/or ordered in specifically for the Buyer are excluded from the cancellation policy including:
    • Made to measure rise and recline chairs
    • Special order Wheelchairs
    • Power chairs that are made to your specific requirements
    • Products that the Buyer finds unsuitable but were advised against buying by the seller. This will be confirmed in a document signed by both parties.
    • If the Seller becomes aware of any error in the price or description of a product ordered the seller will notify the Buyer and give the buyer, the option to either continue with the order or cancel it
    • The Buyer does not have the right to a cancellation period for purchases that are made internally on the shop premises and the contract will begin at the point the order is placed.
    • All orders for goods are subject to availability. If the Seller cannot supply the goods for any reason the Buyer will be informed of the situation and will not be charged for those goods. Any monies already paid by the Buyer for the goods will be refunded, however the Seller will not be responsible for compensating the Buyer for any other losses, which may be suffered as a result of the goods not being supplied.

  3. Delivery Times
    • Goods supplied within the UK will normally be delivered within 30 days of receipt of order (many within 5 days). However, some specialist items are produced to order, and it is advisable for the Buyer to contact the Seller before placing the order to obtain an approximate delivery date.
    • Delivery of the Goods shall be made to the Buyers address specified in the order.
    • Delivery to the UK ONLY. The cost of delivery will depend on the size of the item to be delivered and distance to the delivery address will be discussed. Please call on 01752 437616 for prices for local delivery and further information around international delivery.
    • Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

  4. Cancellations, Refunds and Returns
    • Telephone and off premises purchases. If the Buyer is unhappy with the purchase for any reason the goods can be returned, in an unused ‘as new’ condition, within the original packaging, within 14 days of delivery for a full refund (less collection costs). The buyer will provide a cancellation term for completion and refunds may take up to 2 weeks to be processed.
    • IF the buyer requires work to start immediately, they must be given explicit instructions to the buyer as the normal cancellation rights do not apply and changes up to the point of cancellation will be charged.
    • Any repairs off site should be booked through daytime telephone number 01752 437616.
    • For reasons of hygiene and cross infection, the seller’s returns policy does not extend to the following products (This list is not exhaustive):
  • Mattresses, toppers and pillows,
  • Incontinence products,
  • Urinals,
  • Commodes,
  • Bed Pans,
  • Bath Lifts,
  • Toiletries

    • Should you need any clarification please do not hesitate to contact and notify us via:
    • Phone 01752 437616
    • By Post: Livewell Independence Centre, 200 Mount Gould Road Plymouth PL4 7PY.
  1. Faulty Damaged Goods
    • The Buyer shall inspect the goods immediately upon receipt and shall state on the documentation details of damage to either the packaging or the goods. Where this is not completed, the seller will not be responsible for the costs associated with repair or replacement. In all cases damage to goods should be reported to the Seller by phone 01752 437616 within 7 days of delivery. If the buyer fails to do so the buyer shall be deemed to have accepted the Goods. All products leave the seller in a new condition. Please check items before signing. Please do not accept goods if they are damaged and return immediately.

  2. Warranty Policy
    • The Seller is an official dealer for all the products supplied and offer the Goods with the normal manufacturer’s parts warranty, typically 12 months, subject to the exclusions detailed below.
    • In addition, for all major mobility products i.e. mobility scooters, riser-recliners, bath lifts the seller will also cover the labour costs associated with repairs under the warranty, subject again to the exclusions below. Where problems do occur, the seller will normally look to repair the product on site but in some circumstances may arrange for the item to be returned for repair due to its location.
    • Repairs under the warranty will only be carried out within Devon and Cornwall area.
    • General warranty exclusions:
    • Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear and tear or to suit the individual needs of the user i.e. tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged post receipt), motor bushes, normal battery degradation, whether brake adjustment, circuit breaker resetting, resetting user- induced problems on riser-recliners cleared by disconnecting/re-connecting hand control etc. Where call outs occur for such items the purchaser will remain liable for the call out, parts and labour costs. However, the seller will do its utmost to minimise these by talking through problems in depth before arranging to visit. Experience shows that many problems can be attributed to a lack of user familiarity damage attributable to misuse or accident for which the seller cannot be deemed responsible.

  3. Price and Payment
    • The price of the goods shall be used as stated and shall be inclusive of VAT where applicable.
    • VAT will only apply if a declaration is completed and signed.

  4. Rights of the Seller
    • The seller reserves the right to change prices in line with inflation

  5. Force Majeure.
    • The seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, war, fire or breakdown of plant or machinery and the seller shall be entitled to a reasonable extension of its obligations.

  6. Changes to Terms and Conditions
    • The seller shall be entitled to alter these Terms and Conditions at anytime but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

  7. Governing Law and Jurisdiction
    • These terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.